IP-PBX functionality

In addition to fixed telephones on users computers are set up software to provide a more comfortable work.

System functionality
Function name	Function description
Auto attendant	Provides incoming calls processing, without the company's employee assistance, such as identifies and greets callers, routes calls to the company's employees or departments, etc.
Conference call	Provides an opportunity multiple users or groups of users to talk simultaneously, using internal or external telephone numbers.
Call monitoring	Provides an opportunity the company to assess the quality of its employees in customer service or in business partners service, according to company standards.
Call parking	Provides an opportunity to switch from the one caller to another caller, interrupting active connections, but maintaining one of the connections in the standby mode, while the conversation takes place with the other caller.
Call waiting	Provides an opportunity to receive a signal every time, when during an active call you has received a new call. There is a chance to answer to another incoming call, maintaining the first caller in the standby mode, delete or ignore it.
Call transfer	Provides incoming and outgoing calls being passed to another user or user group.
Database integration	Provides the telephone exchanges integration with the company's internal databases and programs such as MS Outlook, CRM, etc.
Dial by name	Provides the telephone book functionality, that is, using in the telephone and on the PC recorded contacts (employees, customers, partners, etc.), you can make outgoing calls.
Music on hold	Provides an opportunity the caller to hear the music, while he/she stands in the hold mode.
CDR (Call Data Record)	Provides full reporting system about each user, user groups, incoming and outgoing calls, etc.
Day/Night controls	Provides an opportunity in the given time of day, for example, to all users turn on the voice mail.
Ring groups (Call blasting)	Provides an opportunity to create a variety of incoming call receiving groups.
IVR (Interactive Voice Response)	Provides an opportunity to create a variety of incoming call routing and processing rules, using to the caller offered a voice menu set, then can make a choice and enter the information in the telephone, for example, an opportunity to choose negotiate topic or language, etc.

Group functionality
Function name	Function description
Custom inbound routing	Provides an opportunity to switch large quantity of one type incoming calls to determine internal telephone user group.
Call queueing	Provides an opportunity the user to queue and to keep in queue incoming calls, which the addressee has been busy, and put them to the addressee after he/she is available.
Announcements	Provides an opportunity to implement notifications for incoming calls.
System recordings	Provides an opportunity to record the system, for example, to create a variety of statements.
Music on hold groups	Provides an opportunity the group of users to hear the music during the connection for imposing the group of users in the hold mode.
PIN codes	Provides the access to a telephone book and calls, using chosen password.
Incoming fax detection	Provides incoming fax automatic recognition and acceptance.
Conference call	Provides an opportunity multiple users or groups of users to talk simultaneously, using internal or external telephone numbers.
Remote office	Provides an opportunity to process incoming and outgoing calls through PC and being outside an office.

User functionality
Function name	Function description
Call forwarding, Busy, N/A, Always	Provides an opportunity to forward incoming calls to another number, for example, to the mobile telephone number or to another office staff telephone numbers, or to voice mail while you are out of the office. Call forwarding may occur, for example, while on a call, after a certain, chosen period of time, etc.
Last number redial	Provides an opportunity from the user telephone make a redial to the last number dialed.
Online voice mail retrieval	Provides an opportunity to listen to incoming voice mail messages via PC or mobile telephone and being outside an office.
Voice mail to e-mail	Provides an opportunity to receive incoming voice mail messages in e-mail via voice mail box.
Do not disturb	Provides an incoming call forwarding to the voice mail or the other users.
Speed dialing	Provides an opportunity user to create a more dialed telephone numbers so can quickly choose from.
Black list	Provides an opportunity to block unwanted telephone numbers or, for example, send them to the voice mail box.
Call recording	Provides an opportunity to record all or separate outgoing calls in the company. The entry usually shows outgoing call date, time and duration, and route.
Call waiting	Provides an opportunity to receive a signal every time, when during an active call you has received a new call. There is a chance to answer to another incoming call, maintaining the first caller in the standby mode, delete or ignore it.
Click to call	Provides an opportunity to initiate a call using highlight the desired telephone number in the telephone or on the PC at any PC application.