IP-PBX for corporate customers

OSS Networks offers several IP-PBX solutions for corporate customers:

1. Solution for the company's office.
2. Call center solution.


Solution for the company's office

IP-PBX telephone exchange key benefits

IP telephone system is the next step in the development of the company's internal voice communications. The main reasons, why companies choose to implement IP-PBX to provide voice communications, are:
1. Extensive IP-PBX functionality that meets the company's business needs and ensures the expeditious and efficient customer service, such as call center function, IVR (Interactive Voice Response), call record function, voice mail box function etc.
2. The company's costs reduction, for example, the existing PBX service costs reduction, incoming voice communication line costs (ISDN) reduction, voice communications till the company's branches costs reduction etc.

IP-PBX telephone exchange office communications connection scheme (see below the 1st scheme):
IP_PBX_telefona_centrales_biroja_sakaru_shema
The 1st scheme


Migration to IP-PBX solution

To ensure successful IP telephony solution integration in your company, first, OSS Networks provides the continuity of the existing telephone system in your company. Second, OSS Networks sets a new and complete IP telephone exchange and connects it to the existing telephone exchange. Thus, your company operates in parallel with the existing digital telephone system, as well as IP telephone system. This ensures that all users of the company will be able to migrate to IP-PBX gradually, and it will not be done in one night.
 
Step by step IP-PBX telephone exchanges implementation scheme in the company (see below the 2nd scheme):
Pakapeniska_IP_PBX_telefona_centrales_ieviesana_uznemuma
The 2nd scheme

The 2nd scheme shows how it is possible to connect together your company's existing telephone exchange with the IP-PBX solution, so migration is not required within a very short period of time.


PC and telephone connection to Local Area Network (LAN)

One of the main advantages of IP telephony solution: it is not necessary to have two internal networks - voice network and the company's internal PC network. The implementation of IP telephony solution also does not require additional investments to ensure every job place with 2 network sockets. Each IP telephone is equipped with a built-in switch function, so the user needs only one network socket to connect the telephone and the PC. 

PC and telephone connection scheme to Local Area Network (LAN) (see below the 3rd scheme):
datoru_un_telefonu_piesleguma_shema_tikla_LAN
The 3rd scheme


Call center solution 

OSS Networks offers solutions for inbound and outbound call centers. It is also possible to develop a full range of voice communications solution, ranging from call accounting software implementation till even voice communications solution implementation, as well as to integrate voice communications solution with existing applications in the company, such as CRM, MS and/or others.


Inbound call centers

Inbound call center is used in cases where your company's employees must attend a high volume of incoming calls. 

Any OSS Networks installed telephone exchange is equipped with the opportunity to provide prompt and efficient handling of incoming calls by using the so-called Dynamic call queues. So far, the incoming call service has been the advantage of voice communications solutions for large companies, but OSS Networks offered inbound call center solution can be used for any company, regardless of its size.

The main difference between an incoming call service in call queues mode, compared with normal incoming calls, is the caller's connection to the queue rather than a specific company's telephone number.

Thus, where your office will be busy all internal voice lines, callers will not receive a busy signal, but incoming calls will be placed on the waiting queue, until freed one of internal voice lines, and callers will receive a waiting notification, such as:
• the caller must wait until freed customer service representative;
• announced time, how long the caller still must wait until he/she will be serviced;
• the caller has an opportunity to leave a voice message to the answering machine;
• another of your chosen waiting notification.

Incoming calls, using Dynamic call queues functionality, can service more customer service staff. OSS Networks also provides a variety of incoming call distribution mechanisms.
 

Outbound call centers

Companies, which are regularly carried out a large number of outgoing calls, OSS Networks offers significantly improve its customer service staff efficiency by using automated outbound call systems.
 
Telemarketing and telephone reminder systems often have a large number of failed outgoing calls, because, for example: 
• busy telephone number;
• mobile telephone is switched off or it is out of range;
• the subscriber does not exist, etc. reasons.

It is an ineffective style of work, because it is spent your company's most important resource - customer service staff working hours. In order to enhance customer service staff efficiency and make more effective outgoing calls, is used an innovative approach to outbound call management - Predictive Dialing, which is based on a special mathematical model, which, based on historical data, predicts the likely call duration and percentage of successful calls. Using these data, the system independently carries more outgoing calls than the available customer service staff, thus ensuring a much higher efficiency of the work.

The implementation of the Predictive Dialing system in the company is a difficult administrative task, but, using OSS Networks executive staff experience in implementation of such solutions in other companies, your company will get the full implementation cycle.

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