Automated outgoing calls that will save your business time and resources as it is designed to make scheduled outgoing calls for employees. Ideal for companies that make a large amount of outgoing calls every day.
Automated outgoing calls
Making of standard automatic calls in your employees’ stead
Autodialer +
Auto Dialer is designed to make scheduled type-outgoing calls, instead of company employees. It is a web-based, automated system for dialling a list of pre-prepared numbers. Access to the Auto Dialer system takes place in an internet browser with pre-assigned access.
- Create and manage campaigns (start and end detection, maximum call duration, call redial interval in the case of a non-delivered call, etc.);
- The ability to add the audio recording required by the campaign;
- Use a template to create a campaign where you can choose how to run a campaign: playing a message, playing a message with an option to impose a digital combination (telephone number), playing a message, and leaving a rating, playing a message and call forwarding, playing a message and recording a client’s voice message.
- Possibility to import contact lists
- Information for campaigns (campaign status, run time, etc.)
- Information about campaign progress results (answered calls, missed calls, call duration, etc.)
Up to 45% of company’s outgoing calls are typical and can be automated by assigning them to the Autodialer+ system. Your employees will be able to focus on completing much more productive tasks.
Power Dialer
Power Dialer is a web-based automated system that calls numbers from a previously prepared list and obtains reports of dialling campaigns. The system has 2 interfaces – administration interface and agent interface. Power Dialer system works in sync with the call centre system of OSS Networks by using the agents created in the call centre system.
- The system allows previously divided groups of agents to be assigned tasks (campaigns), with a list of customers to be called;
- Documents information about the result of the call.
- Creating and managing campaigns;
- Detailed information and statistics from active, suspended, executed and planned campaigns;
- Control of execution time of campaigns (start and end date);
- Possibility to manage campaigns manually;
- Management of agent groups (create new groups, add agents, remove agents).
- Management of numbers to be called (use contact books, distribute numbers among several contact books, create and edit contact books);
- Importing of data base lists (create contact books on the basis of the existing data base).
- Individual statistics covering both agents’ activities (statistics of each date and agent, certain period of time, total statistics, statistics about call duration, pauses, etc.);
- Total statistics about agents’ activities (statistics about each date in the selected period);
- Statistics of activities not processed by agents (determine where an agent had a break in the calling periods, or automated pause mode);
- Detailed statistics about the selected campaign (date of calling, call time, reachability of addressee, etc.);
- Summary of campaign results (information regarding information documented after the call);
- Management of agents’ tasks (create, edit, statistics, information about task status, etc.).
- Customised agent interface (assigned tasks, calls, individual statistics, etc.);
- Pauses (status change option, no calls and tasks are made during a pause, which are listed in statistics);
- Homepage (agent interface, information about calls to be made, time, interface where the data about the made calls etc. are recorded);
- Calls (a section for call statistics of a certain agent showing successfully cancelled calls and calls that have not reached the customers);
- Tasks (tasks assigned to a certain agent, execution, planned time, etc.).
Costs
For each company, we develop an individual price offer, taking into account the company’s
needs, the complexity of the project and the hours invested.
