SUPPORT SERVICE

The OSS Networks team offers support services, providing the various devices and software with the necessary support and servicing. When choosing support services, you will receive professional advice and support that will improve the quality of your work.

Network infrastructure

support for voice and data network infrastructures

Servicing the work station

for MS Windows, Linux and MacOX operating systems

Authentification/authorization solutions

(provide granting of rights, storing passwords, maintaining the security policy) − MS Active Directory, (Open) LDAP

IP phone centrals

virtual and IP phone centrals that are located at the company

Software service and user support

work stations, business applications

Server and network monitoring

(monitoring) − integration with messaging systems such as Telegram and WhatsApp, e-mail is done using the ZABIX network monitoring tool

Second level support

The support system that consults and helps to resolve any IT issue. Second level support means an immediate solution of the issue without the intermediate level of registering a problem report. The issue arisen will be immediately addressed by a qualified specialist. OSS Networks is one of only a few companies to provide this kind of support service.

 

  • The support team works every day from 8.00 to 18.30
  • Remote or on-site problem solving
  • We offer an increased charge SLA (service level agreement) which provides the help of the technical staff to resolve problems outside working hours

Companies using the service

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Office

   +371 66100800

@   info@ossnet.lv

 

Sales department

   +371 66100801

@   info@ossnet.lv

 

Support

   +371 66100802

@   support@ossnet.lv

 

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